Terms & Conditions

Terms & Conditions for Prime Black Car Services

Effective Date: [Insert Date]05/11/2023

These Terms & Conditions ("Agreement") govern the use of Prime Black Car Services ("we", "us", "our", "Company"). By booking a ride or using our services, you ("Customer", "you") agree to these Terms & Conditions. If you do not agree with these terms, please refrain from using our services.

1. Introduction

Prime Black Car Services provides premium, luxury transportation, including airport transfers, business travel, special events, and more, using a fleet of high-end vehicles. This Agreement applies to all bookings made via our website, mobile application, or customer service.

2. Eligibility & Account Registration

  • Age Requirement: To use our services, you must be at least 18 years old.

  • Driver's License: You must possess a valid driver’s license if you're booking a ride for yourself or for a third party.

  • Account Registration: You may need to create an account on our website or mobile app to make a booking. By creating an account, you agree to provide accurate and up-to-date information.

3. Booking & Payment Terms

Booking Process

  • Booking Confirmation: Once your booking is complete, you will receive a confirmation email or text message, outlining the booking details (pick-up time, vehicle type, fare estimate, etc.).

  • Booking Channels: You can book Prime Black Car Services via:

    • Website: www.Primeblackcarservies.com

    • Mobile App: limoanywhere

    • Phone: 718-541-8496

  • Booking Modifications: Any changes to the booking must be made at least 24 hours before the scheduled pick-up time. Changes to pick-up locations, vehicle preferences, or additional services may result in additional No charges.

Payment

  • Accepted Payment Methods: We accept payments via credit cards, debit cards, Apple Pay, Cash paymant will need booking depost in advance and other authorized payment methods.

  • Payment Timing: Full payment or a deposit may be required at the time of booking, depending on the service type (e.g., hourly booking book by distance , special events).

  • Currency: All payments are processed in [USD] and will be converted if necessary at the time of payment. Pricing: The price of your ride is based on factors such as Distance traveled Time of dayType of vehicle selected Special requests (e.g., child seats, extra stops will cost extra )Tolls, parking fees, are not included in fare summary and other surcharges Surge Pricing will cost extra on ur trip if need to add  In cases of high demand, surge pricing may apply.

Cancellation & Refund Policy

  • Cancellation by Customer:

    • More than 24 hours before pick-up: Full refund (minus a processing fee, if applicable).

    • Within 8 hours of pick-up: 100% charge of the total booking fee.

    • Within 4 hours of pick-up or no-shows: 100% charge of the total booking fee.

  • Cancellation by Us: We reserve the right to cancel your booking due to unforeseen circumstances (e.g., vehicle breakdowns, extreme weather, or other force majeure events). In such cases, We will offer a full refund or assist in rescheduling the booking.

4. Customer Responsibilities

  • Accuracy of Information: You are responsible for providing accurate pick-up and drop-off details. Any mistakes or omissions may result in delays or additional charges.

  • Conduct During the Ride: You agree to behave in a respectful manner during the ride. Any abusive, aggressive, or illegal behavior toward the driver or other passengers will result in immediate termination of the service without a refund.

  • Luggage & Special Requests: Ensure that your luggage fits within the vehicle's capacity. If you require a child seat, wheelchair, or any other special requests, you must notify us at the time of booking.

  • Damage to Vehicle: You are responsible for any damage or excessive cleaning costs incurred during the trip (e.g., spills, stains, smoking in the vehicle, etc.). Any damage to the vehicle or improper conduct will be billed to you $ 250.00 USD

5. Vehicle Use

  • Personal Use Only: Our vehicles are for personal use only. You cannot use the vehicle for:

    • Commercial purposes meaning moveing  (e.g., ride-sharing, goods transport).

    • Illegal activities.

  • Route Changes: Requests to change the route after the trip has started may incur additional charges based on the extra time and distance.

  • Extra Stops: Additional stops requested during the ride (e.g., for errands, shopping, or detours) will be billed at an hourly rate or a fixed fare, depending on the service.

6. Prohibited Activities

You agree not to engage in any of the following activities during your use of Prime Black Car Services:

  • Illegal Activities: Transporting illegal substances, engaging in criminal activity, or carrying contraband.

  • Disruptive or Offensive Behavior: Abusive language, violent behavior, harassment, or any activity that may cause harm or distress to the driver or passengers.

  • Alcohol & Drugs: Consumption of alcohol or drugs in the vehicle is prohibited, unless specifically allowed for certain special events (e.g., weddings, private parties).

  • Smoking: Smoking is strictly prohibited in all of our vehicles.

  • Weapons: Transporting weapons or firearms is not permitted unless legally required.

7. Liability & Insurance

  • Insurance: All of our vehicles are insured, and we maintain commercial auto liability coverage, including third-party liability and personal injury coverage. However, you are responsible for any damage to the vehicle or additional costs arising from your actions, such as:

    • Damage to the vehicle caused by accidents or misuse.

    • Loss or theft of items left in the vehicle.

    • Cleaning fees for excessive dirt or damage to the vehicle's interior.

  • Limitation of Liability: We are not liable for any indirect or consequential damages, including loss of income, emotional distress, or other personal losses. Our liability is limited to the total cost paid for the service.

8. Safety & Conduct

  • Driver Conduct: Our professional drivers adhere to safety regulations, traffic laws, and follow all appropriate protocols. You are responsible for ensuring that any specific requests (e.g., aggressive driving, detours) do not compromise safety.

  • Seatbelt Use: All passengers must wear seatbelts during the trip. Failure to do so may result in a termination of service.

  • Child Seats: Child safety seats are available upon request. Please notify us at least 24 hours in advance. An additional fee may apply.

  • Vehicle Inspection: The vehicle is inspected before and after the trip. If damage is found that was not previously noted, the customer will be held financially responsible.

9. Privacy & Data Protection

  • Data Collection: We collect personal information (e.g., name, contact information, payment details) in order to process bookings and provide our services. We handle all customer data in accordance with our Privacy Policy.

  • Third-Party Providers: We may share your data with third-party service providers, such as payment processors, booking platforms, or insurance providers, only as necessary to complete the service.

  • Security: We use industry-standard encryption to secure your personal and payment information.

10. Dispute Resolution & Governing Law

  • Dispute Resolution: Any disputes or claims arising from the use of our services will be resolved through binding arbitration or mediation, rather than through litigation, as per the applicable laws.

  • Governing Law: These Terms & Conditions are governed by the laws of [State/Jurisdiction], and any legal actions must be brought in the courts located within this jurisdiction.

11. Termination of Services

  • Termination by Customer: You may cancel or modify your booking per the terms of the Cancellation Policy. You may terminate services by canceling the booking via our website, mobile app, or phone.

  • Termination by Us: We reserve the right to cancel or suspend your service if you violate these Terms & Conditions or engage in unlawful or disruptive behavior. In such cases, you will not be entitled to a refund.

12. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. When changes are made, the updated version will be posted on our website, and you will be notified. Continued use of the services after any modifications constitutes your acceptance of the updated terms.

13. Contact Information

If you have any questions, concerns, or need assistance, please contact us:

Example Summary for Customers

Booking Details:

  • Cancellation: Full refund or cancellations made within 24 hours before the scheduled pick-up. Late cancellations made within 8 hours will be No Refund policy

  • Damage Responsibility: You are responsible for any damage to the vehicle during the service.

  • Alcohol & Smoking: Consumption of alcohol or smoking in the vehicle is strictly prohibited unless permitted for specific events if approved by primeblackcarservices by e-mail at time of booking Payment: Full payment is required at the time of booking. We accept various payment methods, including credit/debit cards and Cash