FAQ

Frequently Asked Questions (FAQ) for Prime Black Car Services

Here are some common questions our customers ask about Prime Black Car Services. If you don’t find your answer here, please feel free to contact us!

1. What types of vehicles do you offer?

We offer a premium fleet of luxury vehicles, including:

  • Sedans  Cadillac XT6, BMW

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2. How can I book a ride?

You can book your ride in the following ways:

  • Online: Visit our website and use our easy-to-use booking system.

  • Mobile App: Download our app limoanywhere for seamless booking.

  • Phone: Call our customer support team at 718-541-8496 to book your ride.

3. What areas do you serve?

We provide services in [City/Region] and the surrounding areas. We also offer airport transfers and long-distance services to major destinations. For availability outside our usual service area, please contact us for a quote.

4. How much will my ride cost?

The cost of your ride depends on factors such as:

  • Vehicle type (Sedan, SUV Distance traveled

  • Time of day (prices may vary for peak hours)

  • Additional services (extra stops, special requests like child seats will cost extar

  • Tolls and parking are not included in the fare and will cost you extra because booking system dosen't calcutate tolles 

You will receive an estimate during the booking process, and final charges will be based on actual usage.

5. How do I pay for my ride?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

  • Apple Pay Cash Payment is typically processed at the time of booking or at the end of your ride, depending on the service type.

6. What is your cancellation policy?

  • More than 24 hours before the ride: Full refund (minus a processing fee, if applicable).

  • Less than 12 hours before the ride: 100% of the total booking fee will be charged.

  • Less than 4 hours before the ride or no-shows: 100% of the total booking fee will be charged.

Please contact us as soon as possible if you need to cancel or modify your booking.

7. Do you offer airport transfers?

Yes! We specialize in airport transfers to and from major airports. Our services include:

  • Meet & Greet at the airport

  • Real-time flight tracking to accommodate any delays or early arrivals

  • Prompt, professional drivers who will help with luggage

Please provide your flight details when booking to ensure timely pick-up.

8. Can I bring luggage on my ride?

Yes, you can bring luggage! Each vehicle has a luggage capacity based on the type of car:

  • Sedans: Typically fit 1-5 pieces of luggage SUVs: Can accommodate more, up to 5-6 bags

  • If you have more luggage than usual, please let us know in advance so we can arrange a suitable vehicle.

9. Can I make changes to my booking after it's confirmed?

Yes, you can modify your booking up to 24 hours before your scheduled ride. If changes are made within 24 hours, additional charges may apply based on availability and the nature of the modifications. For last-minute changes, please contact our customer service team directly to ensure availability.

10. What happens if my driver is late?

Our drivers always strive to be on time. However, if there are unforeseen delays (e.g., traffic or weather), we’ll keep you informed. We track all rides in real-time and will notify you if the driver is delayed. If we fail to meet the scheduled pick-up time, we will provide an appropriate solution 

11. Are there any additional fees?

Possible additional fees include:

  • Tolls and parking fees (charged based on the route taken)

  • Extra stops (charged at an hourly rate or per stop)

  • Late-night/early-morning surcharges (for bookings during certain hours)

  • Cleaning fees if the vehicle is excessively dirty or damaged a fee of $250.00 USD will Apply

  • Gratuity 20% apply for appreciated by our drivers.

12. Do you offer services for special events?

Yes! We offer luxury transportation for:

  • Weddings

  • Proms

  • Corporate events

  • Airport pickups

  • Night-outs and parties

  • Concerts and sports events

For special events, you can book a vehicle by the hour, and we will tailor the service to meet your specific needs.

13. Is it safe to travel with Prime Black Car Services?

Yes! We prioritize your safety:

  • All drivers are thoroughly vetted with background checks and extensive driving experience.

  • Vehicles are regularly maintained and insured to meet industry standards.

  • We follow all traffic laws and safety protocols to ensure your comfort and security during the ride.

14. Can I request a specific driver?

While we cannot guarantee a specific driver, you can request a preferred driver when booking, and we will do our best to accommodate your request based on availability.

15. Do you provide child safety seats?

Yes, we offer child safety seats upon request. Please notify us at least 24 hours in advance if you require one. Additional fees may apply for the use of child seats.

16. What happens if I leave something in the vehicle?

If you accidentally leave an item in the vehicle, please contact us immediately at 646-249-3806 Our drivers will check the vehicle and arrange for the return of your item. Items left in the car for more than 24 hours may incur a handling fee for return.

17. What should I do if I have a complaint or issue with my ride?

If you have any concerns or complaints, please reach out to our Customer Support Team at [[email protected]  or call 646-249-3806 We value your feedback and will address any issues as quickly as possible.

18. Can I book Prime Black Car Services for a one-way trip or round trip?

Both options are available! You can book a one-way trip or a round-trip (with a return pick-up at a later time). For round-trip bookings, please let us know your return details during the initial booking.

19. What happens if I need to cancel my ride last-minute?

If you cancel your ride within 12 hours of your scheduled pick-up, we will charge the full fare. For emergencies or extenuating circumstances, please contact us directly so we can try to accommodate your situation.

20. Can I book for someone else?

Yes, you can book a ride for someone else! Just provide the correct pick-up and drop-off information when making the reservation, and let the person know that the ride has been arranged. We will contact the passenger directly if necessary.

Still Have Questions?

Feel free to contact us anytime: